General Complaints - Good Samaritan College of Nursing

Like us on Facebook Follow us on Twitter


General Complaints

GSC supports you in your right to file a grievance concerning College-related issues arising from perceived unfair application of policies and procedures, for any reason.

Before filing a written grievance, students are encouraged to discuss their concerns in a pre-grievance meeting with the college administrator/Department Chair in an effort to seek an informal resolution to the situation at issue.

If a matter cannot be resolved informally or if the student prefers to file a formal grievance, a written grievance must be submitted to the College Compliance Officer. The informal resolution process is strictly voluntary and is not a prerequisite to filing a formal grievance.

Please note that issues regarding judgment of professional practice may not be grieved. (For example: Judgment of the “Best” answer of a test question or the judgment of professional practice clinical observation.)

For any questions about the Complaint-Grievance Policy or to file a complaint contact the College Compliance Officer at:

Complaint-Grievance, General (PDF)

Program Integrity Rule – Complaints

On July 1, 2011, the “Program Integrity Rule” amendment of Title IV of the Higher Education Act took effect. One of the requirements of the Program Integrity Rule is that each college or university authorized to offer postsecondary education in one or more States ensure access to a complaint process that will permit student consumers to address the following:

  • alleged violations of State consumer protection laws that include but are not limited to fraud and false advertising,
  • alleged violations of State laws or rules relating to the licensure of postsecondary institutions; and
  • complaints relating to the quality of education or other State or accreditation requirements.

As an institution authorized to provide postsecondary education in the State of Ohio, Good Samaritan College of Nursing and Health Science is committed to full compliance with the Program Integrity Rule and provides the following information about our accreditation and complaint processes to all current and/or prospective students.

Complaint Process

Good Samaritan College of Nursing and Health Science seeks to resolve all student concerns in a timely and effective manner. Many student concerns are addressed through community life policies and procedures that are described in the student handbook.

However, some student concerns or complaints may pertain to alleged violations of State consumer protection laws such as fraud and false advertising, alleged violations of State laws or rules relating to the licensure of postsecondary institutions, and complaints relating to the quality of education or other State or accreditation requirements.

Personnel in the offices of Admission and Financial Aid, Academic Affairs, Dean of Student Services and Enrollment Management, Finance, Registrar, President, and TriHealth Human Resources can address and resolve most if not all of the questions and concerns you may have:

  • Admissions Eligibility & Processes: Office of Admissions
  • Federal and Institutional Student Loans, Grants, Work Study: Office of Financial Aid
  • Academic Programs: Office of Academic Affairs
  • Academic Records: Office of the Registrar
  • Student and Campus Life: Office of Student Services
  • Campus Security: Dean of Campus Operations
  • Tuition and Fee Payments and Refunds: Business Office
  • Accreditation: Institutional Assessment
  • Other Complaints and Concerns: Office of the President or TriHealth Human Resources

It is expected that students will fully utilize any or all of the College's administrative procedures to address concerns or complaints in as timely a manner as possible. On occasion, however, a student may believe that these administrative procedures have not adequately addressed concerns identified under the Program Integrity Rule. In those select cases, the following independent resources are available to the student:

The Ohio Department of Higher Education receives and reviews student complaints. Complaints are to be filed using the form at http://www.ohiohighered.org/students/complaints

The Office of the Ohio Attorney General receives and reviews consumer complaints. More information about filing a complaint can be found at http://www.ohioattorneygeneral.gov/about-ag/file-a-complaint.aspx .

The Ohio Department of Higher Education Office of Program Approval reviews academic programming offered in Ohio by independent institutions including Good Samaritan College of Nursing and Health Science and makes recommendations regarding institutional authorization and program approval to the Chancellor of the Ohio Department of Higher Education.

The Higher Learning Commission (“HLC”) of the North Central Association of Colleges and Schools is an independent body responsible for the accreditation of programs offered by Good Samaritan College of Nursing and Health Science. Each year, the HLC receives a number of complaints from students or other parties. When a complaint raises issues regarding an institution’s ability to meet accreditation criteria, the HLC will forward a copy of the complaint to the institution and request a formal response. Instructions for filing a complaint with the Commission are available on its website.